Frequently asked questions

It is a doctor-led programme for weight loss using prescription GLP-1 injections. You have a video consultation with a doctor registered with the Malaysian Medical Council, at Klinik Lai in Johor Bahru. If the doctor decides the treatment is right for you, it is dispensed at the clinic for you to collect — in person, or by a courier you arrange.

Yes. EHH Healthcare Group Sdn Bhd (1294289U) operates Klinik Lai at No. 42, Jalan Setia Tropika 1/24, 81200 Johor Bahru. You can visit it.

It is a prescription medicine given as an injection, usually once a week, that you give yourself at home. It works on the systems that regulate appetite and how full you feel. It is prescribed and supervised by a doctor as part of a wider plan, not used on its own.

The injection uses a very fine needle and goes just under the skin, usually in the stomach, thigh or upper arm. Most people describe it as a brief sting. You will be shown how to do it.

Anyone who has, or has a close family member who has had, medullary thyroid cancer or multiple endocrine neoplasia type 2; anyone who has had acute pancreatitis; anyone who is pregnant or may be pregnant; and anyone who has previously had a serious allergic reaction to this type of treatment. These are absolute exclusions.

Yes. The most common are nausea, vomiting, diarrhoea, constipation and stomach discomfort, especially when starting treatment or increasing a dose. There are less common but more serious risks too. Your doctor will go through all of this with you before prescribing anything.

No. You choose your appointment date and time, and we assign a doctor who is available then. All of our doctors are registered with the Malaysian Medical Council.

The doctor will explain why, and may suggest another approach or refer you for an in-person examination. The consultation fee is not refunded, because the doctor's assessment is the service you paid for.

If you need to change your appointment, please do so at least 24 hours in advance using the link in your confirmation email.

RM 80 — currently free for the first 100 patients.

Because what is appropriate for you depends on the doctor's assessment. Your doctor will tell you the cost before you are asked to pay, and you can decide not to go ahead.

No. It is not refunded if the doctor decides treatment is not appropriate for you, or if you do not attend without rescheduling at least 24 hours in advance.

Two ways. You can collect it from Klinik Lai in Setia Tropika, Johor Bahru at no charge, or you can arrange a same-day courier such as Grab or Lalamove to collect it for you. You book the courier and pay for it directly.

No. Ordinary parcel services such as Pos Laju are not temperature-controlled and can take several days, so we will not release your treatment to one. It has to be collected in person or by a same-day courier.

In an insulated box with cooling packs, inside plain outer packaging that does not show what is inside or that it came from a clinic. There is no charge for packaging.

We are responsible up to the point it leaves our counter — the right treatment, in date, stored correctly and packed properly. After that it is with you, because the courier is one you have booked and paid for. Check it with our staff before it leaves, and keep the journey short.

Possibly, but think it through first. Your treatment has to stay cool, and the longer the journey the more risk you carry. Talk to your doctor about whether it is practical for you before committing.

Health information is sensitive personal data and is handled under Malaysia's Personal Data Protection Act. See our Privacy Notice for the full details.

No. Outer packaging is plain and does not indicate the contents or that it came from a clinic.