Collect from the clinic — free
Come to Klinik Lai in Setia Tropika, Johor Bahru and collect your treatment in person. Bring your identification. This is the simplest option, and the one we recommend if you are able to get here.
From our counter to you
Collection and delivery
The clinic does not ship treatment. It dispenses at the counter for you to collect in person, or for a same-day courier that you arrange and pay for to collect on your behalf.
Your options
Two ways to receive your treatment
Courier rules
It must be a same-day courier
Your treatment has to stay cool. A same-day, point-to-point courier keeps it in transit for a couple of hours rather than several days, which is what makes it workable.
At the clinic
How it works
- Your doctor confirms your treatment and tells you when it will be ready.
- You tell us whether you are collecting in person or sending a courier.
- We pack it, ready for collection.
- If you are sending a courier, book it to Klinik Lai and give us the booking details so our staff know who to expect.
- Whoever collects it — you or your courier — takes it straight to where it will be stored.
Included at no charge
How it is packed
We pack your treatment in an insulated box with cooling packs, inside plain outer packaging that does not show what is inside or that it came from a clinic. There is no charge for packaging.
Risk passes at the counter
Who is responsible for what
Until it leaves the clinic — we are.
We make sure you receive the correct treatment, in date, stored correctly up to that point, and packed properly for the journey.
Once it leaves the clinic — you are.
Whether you collect it yourself or send a courier you have booked, the courier is acting for you, not for us. From the moment it leaves our counter, keeping it cool is in your hands.
This is why we ask you to check your treatment with our staff before it leaves, and to keep the journey as short as you can.
At home
When you get it home
- Store it as stated on the product label straight away.
- Cooling packs may soften on the way. On its own, that does not mean your treatment is unusable.
- If the packaging is damaged, the contents look wrong, or the journey took much longer than expected, do not use it — contact us first and we will advise you.
Medicine safety
Returns
Your next step
Ready to speak to a doctor?
Book a consultation and discuss whether treatment — and collection from Johor Bahru — is workable for you. The doctor makes the final decision.